Assistant Customer Service Representative

2+ years in customer service / call center experience, 1+ years in Sales, 1+ years in health care field a plus Resume required to be considered. Please email your resume to Lacey.thean@staffmark.com



Duties:

Reception coverage

Filing and sorting

Distributing of faxes (Virtual/Email faxes)

Reviewing and distributing Customer Service emails

Special projects

Updating Customer Database such as:


Name & Address corrections


Third party shipping updates


Flagging accounts as (GPO) Group purchasing organizations


Flagging accounts with specific notes & instructions



Assisting New Accounts coordinator with:


New Accounts Set-up


Web order retrieval & processing


Linking customer to website


Call report updates



Assist Customer Service with:


Answer overflow of calls


Assist customers with returns and replacement orders


Gathering information to research products and parts


Ability to identify vendors and parts needed (once fully trained)


Process orders, returns, quotes, create part numbers, etc. (once fully trained)


Follow up on quotes, open sales orders, emails, etc.



Skills:

Good computer & typing skills

Microsoft Office skills - a must (Outlook, Basic Excel & Word)

Detail oriented -- very important

Able to multi-task -- a must have ability

Good spelling and grammar skills

Good phone skills

Quick learner and willingness to learn

Customer Service Experience

Able to handle difficult customers

Pleasant manner

Call center experience

Bilingual Spanish a plus (but not required)

Hourly rate: $14.00hr

Hours: 8:00 - 4:30pm (Monday - Friday)
The ideal candidate will have strong time management skills, have strong math skills along with being very detail oriented.
How to apply:


What's next?

To be considered for these positions, submit your application at www.mystaffmark.com -- please choose Naperville as your location. Please submit your updated resume to us at Lacey.thean@staffmark.com and adminsupportcentermw@staffmark.com .
Or call 630-717-9191 press 0, 0 and ask for Lacey

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.


Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.

2+ years in customer service / call center experience, 1+ years in Sales, 1+ years in health care field a plus Resume required to be considered. Please email your resume to Lacey.thean@staffmark.com