Assistant Director of Housekeeping

Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:
Supervise, train and inspect the performance of assigned Floor Supervisor, Rooms Control, Floor Attendant, Guest Room Attendant, Turndown Attendant, Uniform Supervisor, Uniform Attendant, Seamstress, Linen Room Attendant, Public Space Supervisor and Public Space Cleaner ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests.

Job Description:

JOB OVERVIEW:

Supervise, train and inspect the performance of assigned Floor Supervisor, Rooms Control, Floor Attendant, Guest Room Attendant, Turndown Attendant, Uniform Supervisor, Uniform Attendant, Seamstress, Linen Room Attendant, Public Space Supervisor and Public Space Cleaner ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests.

REPORTS TO: Executive Housekeeper.

SUPERVISES: All Housekeeping employees.

WORK ENVIRONMENT:

All guest room guest corridors, guest rooms, elevators, stairwells and service areas, linen closets, staff restroom and vending area and storage closets.

Job involves working:

• under variable temperature conditions (or extreme heat or cold).
• under variable noise levels.
• outdoors/indoors.
• around fumes and/or odor hazards.
• around dust and/or mite hazards.
• around chemicals.
• bio-hazard.

KEY RELATIONSHIPS:

Internal: Employees in all departments.

External: Hotel guests/visitors and outside contractors.

QUALIFICATIONS

Essential:

____ years experience as a supervisor. Supervisory experience in hotel industry. Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment. High school graduate, or experience equivalent their of. Fluency in English both verbal and in writing. Provide legible communication. Compute mathematical calculations. Ability to:

• perform job functions with attention to detail, speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgement.
• follow directions thoroughly.
• understand guest’s service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent hotel data.
• ascertain departmental training needs and provide such training.
• direct performance of staff and follow up with corrections when needed.

Desirable:

Fluency in a foreign language, preferably Japanese. Previous guest relations training. Ability to input and access information in the property management system/computers.

PHYSICAL ABILITIES

Essential:

1. Exert physical effort in transporting ______ (______ pounds) to ________.

2. Endure various physical movements throughout the work areas.

3. Reach _____ inches/feet..

4. Satisfactorily communicate with guests, management and co-workers to their understanding.

Desirable:

ESSENTIAL JOB FUNCTIONS

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Use equipment only as intended.
• Anticipate internal/external guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive internal/external guest relations at all times.
• Resolve internal/external guest complaints, ensuring internal/external guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge at all times of: status of hotel room count, group arrival, VIP’s, special events and knowledge of job responsibility of staff.
• Ensure that assigned staff have reported to work and clocked in properly; document any late or absent employees.
• Document call offs and replace for any shift.
• Coordinate breaks for assigned staff.
• Prepare and distribute assignment sheets to assigned staff and review priorities.
• Assign designated keys, radios and beepers to assigned staff.
• Maintain accurate record of such and ensure security of keys.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Inspect guest rooms, guest corridors, elevator foyer area, vending area, service area including linen closet, staff restroom and storage area.
• Check all staff for proper work attire/grooming.
• Check all equipment used by immediate staff under their responsibility for proper supplies, neatness, cleanliness and mechanical problems.
• Instruct designated personnel to correct deficiencies.
• Inspect public areas/bathrooms, restaurants, spa, pool area, offices and service areas after being cleaned by respective personnel, using designated checklists.
• Directly contact respective personnel and relay any deficiencies to be corrected.
• Assist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests.
• Complete work orders for maintenance repairs and submit to Engineering directly for urgent repairs.
• Accommodate internal/external guest requests for items or additional supplies expediently and courteously.
• Follow up on delivery and return of all such items.
• Conduct training of staff as assigned.
• Provide feedback on staff performance to manager.
• Report disciplinary problems to manager and participate in the counseling of employees.
• Document pertinent information in department log book.
• Properly clock out staff making any adjustments needed.
• Complete all paperwork and closing duties before leaving.
• Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
• Serve our guests

SECONDARY JOB FUNCTIONS

Assist in other areas of Housekeeping as assigned. Attend designated meetings. Stock Housekeeping supplies.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Note: This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job related duties assigned to help all team members and contribute to the success of the Resort. This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision.