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Front Desk Agent - Part-time
•30 days ago
| Hours | Part-time |
|---|---|
| Location | Doral Arrowwood Hotel Port Chester, New York |
About this job
Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description Summary:
Find peace, quiet and wide-open spaces at Doral Arrowwood, the premier Resort and Conference Center in Westchester County. Nestled in the heart of 114 acres Doral Arrowwood offers an array of resort activities to relax and unwind. As a truly unique destination, this picturesque retreat features restful lodging, delicious dining, and exceptional meeting and special event venues designed to accommodate corporate executives and leisure guests.
By joining the Doral Arrowwood Team, you become part of Benchmark Hospitality International. At Benchmark Hospitality International, the definition of success is as individual as each of our employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports Benchmark’s very entrepreneurial culture. Each team member’s desire for accomplishment is supported by our objective to build futures.
Job Description:
BASIC JOB FUNCTION: Front Desk Agents are a major part of the "personality" of the Conference Center and hotel. Responsible to greet and register guest, provide prompt and courteous service and close out guest accounts upon completion of stay to meet brand’s high standards of quality. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
1. Greet customers immediately with a friendly and sincere welcome. Use a positive, clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information to guest.
2. Will be responsible to ensure accuracy on all posting of charges to guest and group folios, ensure maintenance of cash receipts and balancing of hotel bank.
3. Will make reservation for future guest. Will enter and update group reservation files.
4. Serve as concierge, providing guest with information on local entertainment and dining experience. Will promote different outlets of property.
5. Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources.
6. Demonstrate “Be the difference” attitude with guest and employees.
7. Will have an open professional communication with all departments.
8. Monitor, sell and post items sold from the Sundries shop.
9. Demonstrate energetic positive attitude and collecting guest feedback/comment cards.
MARIGINAL FUNCTIONS:
Ability to be flexible to work any assigned shift/work schedule. Any other task, written or verbal, assigned by Management.
To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description Summary:
Find peace, quiet and wide-open spaces at Doral Arrowwood, the premier Resort and Conference Center in Westchester County. Nestled in the heart of 114 acres Doral Arrowwood offers an array of resort activities to relax and unwind. As a truly unique destination, this picturesque retreat features restful lodging, delicious dining, and exceptional meeting and special event venues designed to accommodate corporate executives and leisure guests.
By joining the Doral Arrowwood Team, you become part of Benchmark Hospitality International. At Benchmark Hospitality International, the definition of success is as individual as each of our employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports Benchmark’s very entrepreneurial culture. Each team member’s desire for accomplishment is supported by our objective to build futures.
Job Description:
BASIC JOB FUNCTION: Front Desk Agents are a major part of the "personality" of the Conference Center and hotel. Responsible to greet and register guest, provide prompt and courteous service and close out guest accounts upon completion of stay to meet brand’s high standards of quality. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
- High school diploma or equivalent experience/training
- Must be able to be knowledgeable on the use of computers.
- Ability to effectively communicate, read and write in the English language.
1. Greet customers immediately with a friendly and sincere welcome. Use a positive, clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information to guest.
2. Will be responsible to ensure accuracy on all posting of charges to guest and group folios, ensure maintenance of cash receipts and balancing of hotel bank.
3. Will make reservation for future guest. Will enter and update group reservation files.
4. Serve as concierge, providing guest with information on local entertainment and dining experience. Will promote different outlets of property.
5. Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources.
6. Demonstrate “Be the difference” attitude with guest and employees.
7. Will have an open professional communication with all departments.
8. Monitor, sell and post items sold from the Sundries shop.
9. Demonstrate energetic positive attitude and collecting guest feedback/comment cards.
MARIGINAL FUNCTIONS:
Ability to be flexible to work any assigned shift/work schedule. Any other task, written or verbal, assigned by Management.
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