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Senior Petcoach (Senior Sales Associate/Keyholder) - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Poway, CA 92074 Poway, California |
About this job
Healthier pets. Happier people. Better world. Our vision might sound lofty, but we believe it’s attainable when we obsess about providing complete care for our amazing pets. Our approach goes far beyond addressing our animals’ basic needs to support their physical, mental, social, and emotional needs. By being sure we take all of these elements into consideration, we can help pet parents take the very best care of their pets.
Our obsession with delivering the very best experiences for pets and their parents guides all we do. From our convenient, affordable pet salon services to our extensive array of training classes and workshops, we always make sure to keep our commitment to healthy, happy pets front and center.
Position Purpose:
The Senior PetCoach provides guests with exceptional guest service by connecting guests to our broad PetCoach experience (in store, online, through the app). They are subject matter experts on all products, nutrition, services (grooming, training, dog day care, vet), local community events, animal care and wellness, and PetCoach membership opportunities. The Senior PetCoach may be a key holder and Leader on Duty (LOD) on a limited basis as needed. You must be a high performing pet loving coach, obsessed with accompanying pet parents on their journey as they learn, shop, and discover the wide array of services we provide. Most importantly, you share the PetCoach mission and values with all partners and guests.
Essential Job Functions: The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.
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Act as a personal shopper/information center for guests as they enter the store and be 100% focused on excellent service, creating opportunities to educate and celebrate.
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Provide quick and courteous service to all PetCoach guests and their pets by determining their needs and then creating a customized pet care plan. Share knowledge of products and services.
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Educate guest on how to schedule grooming, make vet appointments, and sign up for other services via digital tools or in person or on the phone.
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Provide food nutrition recommendations and support for guests, field nutrition related questions and promote use of support tools, then refer guest to a store partner for additional support or direct to a self-serve tool that helps with selection.
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Educate all new pet parents on support tools and materials available, including digital and self-serve tools, celebrate new pet and pet parent and make appropriate recommendations based on pet needs and pet parent lifestyle.
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Be knowledgeable about pet-related events/resources and related costs within the community including dog parks, dog or cat shows, pet-friendly hotels, etc.
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Express passion about animal welfare and maintain integrity in the work area.
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Be familiar with all new products and services in order to be able to engage with guests regarding new product and services features and benefits.
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Politely and professionally respond to inquiries regarding products, services and pricing via the telephone.
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Bend, kneel, lift (up to 50 pounds, as necessary) and stand for long periods of time.).
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Perform duties and assume responsibility as the Leader on Duty (LOD) as needed.
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Provide prompt and courteous service to all guests by determining their needs, sharing product knowledge and suggesting he appropriate merchandise to satisfy their needs.
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Ensure the store is opened/ closed in accordance with established Policies and Procedures.
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Adhere to and promote established safety procedures.
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Perform all special or other projects as assigned.
Work Environment:
The majority of job duties are conducted indoors, although merchandise receiving,
merchandise
carry-outs, or stock balancing will require leaving the store briefly. This position
requires bending,kneeling, lifting (up to 50lbs as necessary) and standing for long
periods of time. The large majority of this partner’s time will be spent in direct
contact with guests and other pets.
Education and Experience:
High school diploma or equivalent is required. Minimum of 2 years experience in providing the public with information about animal nutrition, care,wellness, treatment is required. Minimum of 1 year in a retail environment.PIJAC Certification preferred. Bi-lingual skills preferred.
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