Customer Service Representative – Call Center - Full-time

We Are Hiring!

We have immediate openings for customer service position guaranteed $11/ hour! Plus incentives

Come for the culture, Stay for the Career! At VXI, we pride ourselves in helping our client partners develop technologies and customer care services that enable them to manage their business and customer relations more efficiently.

Job Summary: 
As a Customer Service Representative, working in a call center environment, you will act as a liaison, provide product/services information over the phone and resolve any emerging problems that our customer may face. The target is to ensure excellent customer service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
 

Duties and Responsibility:

• Provides customer service support by phone. Serves as primary contact for inbound customer issues.
• Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine resolution.
• Tracks and documents support requests and ensures proper notation of customer problems or issues. Follow up contact maybe required
• Meets standards of job, such as quality standards, adherence to schedule and average handle time.
• Excellent communications
• Multi-tasking and interpersonal skills
• The ability to work in a fast-paced environment

Benefits

• Competitive rates
• Leadership Development Programs to build Career Path Opportunities
• Medical, Dental, Vision and Life Insurance options
• Fun & competitive work environment
• Referral Program up to $200 per referral (no limitations)
• Discounted client product and services (if applicable)

Requirements

• High school diploma or GED. Associate degree or higher is preferred.
• Must be able to pass a background check and drug screen.
• Full Time position up to 40 hours per week with flexible working schedule
• Excellent typing skills. Up to 25 WPM
   

About us

At VXI, we pride ourselves in helping our partners develop technologies and customer care services that enable them to manage their business and customer relations more efficiently. We leverage our deep understanding of our clients’ challenges and opportunities, and we respond by designing custom solutions empowering our clients to respond with agility to swiftly changing market trends and ever-increasing customer demands. Headquartered in Los Angeles and with over 30,000 employees worldwide, our integrated service centers support all customer engagements in multiple languages in the United States, Philippines, South America, and China. Our innovative solutions and professional teams enable our clients to focus on their most critical business goals, grow market share, increase geographical diversification, and lower costs while maintaining the highest of quality standards.