Cashier / Server

The following is a guideline / job description that will guarantee the success of this position to execute and embrace the Villa Restaurant Group (“VRG”) Mission Statement: “Delivering an exceptional experience to our Employees and Guests through our unique heritage, passion and commitment to quality” and our Core Values: Integrity, Family Hospitality, Passion, Innovation and Success and Tour Quality Program.

 

SUMMARY DUTIES

 

The Cashier/Server is responsible for the overall Guest satisfaction experience mastering the art of customer relations. Our Guests deserve it and expect it. It is a vital component to our World Class Service model that our guests enjoy their experiences. The Cashier / Server is an important role in the Villa experience and career path for advancement within VRG. A smooth-running front counter operation is a direct reflection of a great Cashier/Server. The Cashier/Server is consistently focused on teamwork, willing to go above and beyond to get the job done.

 

ESSENTIAL RESPONSIBLITIES

 

•      Always greet Guests with “Welcome!” as they approach the counter and any Guests beyond the counter and end a Guest conversation with “Thank You!”

•    Create a great first and last impression for our Guests by listening to their needs

•    100% completion of VRG iLEARN Training at all times as new chapters are added

•    Exhibit the iCARE Hospitality Culture promises: iSEE, iSAY, iSMILE

•    Have a positive attitude and wear a smile!!! (it is part of your uniform)

•    Show respect and courtesy for fellow employees and guests

•    Encourage the “fix it now” environment when mistakes are made

•    Be on time and in full uniform for every shift

•    Uphold all Federal/State laws/regulations and company standards/procedures

•    Ensure that all quality and Health/Safety requirements are met in accordance with Federal, State,

& Local Standards and Company, OSHA and Health Department Standards

•    Assist in providing a safe working environment for all employees

•    Adhere to Villa’s timing standards for products and services

•    Understand and adapt to a POS system for smooth transactions

•    Recognize all forms of payment and check for compliance with the POS System

•      Verify that the amount of money you started with in the cash drawer is consistent when your shift ends after the deposit is withdrawn

•    Be aware of all menu items and special promotions

•    Help and assist management in keeping the restaurant clean and organized

•    Accept constructive criticism from all levels of management and fellow co-workers- don’t take it

personally