Customer Service Representative - Full-time / Part-time

The Lenny Krayzelburg Swim Academy is looking for a Customer Service Representative for their Mid-City facility near Olympic and Fairfax.

If you have a friendly, professional, upbeat personality and enjoy assisting people in a fun environment, then this may be the perfect opportunity for you! Our indoor facility operates year-round and provides excellent swim instruction to students of all ages. We offer private and group lessons with the majority of students between the ages of 3-10, Parent-Tot lessons for infants as well as lessons for adults.

We are looking for a reliable, responsible individual who is self-motivated and capable of taking the initiative to handle a variety of responsibilities. We need someone who provides excellent customer service to our families, greeting them with a friendly, welcoming demeanor at all times, but also:

- Assists in scheduling clients

- Handles high call volume, while multi-tasking

- Handles financial transactions

- Has some sales experience

- Is proficient in Microsoft Office

- Has the ability to learn or has previous experience with scheduling software

- Can introduce new clients to our facility and assist with identifying their instructor

- Assists in answering clients' questions in person and over the phone

- Has a strong attention to detail

- Can handle details with better than average accuracy

- Is organized and analytical

The starting pay rate for CSRs is $15.00/hour. There are weekly and monthly incentives as well as the opportunity for a raise every six months.

This is a long term position with part time hours and plenty of room for growth. Our office is open from 8 am to 7:30 pm weekdays and 7:30 am to 4 pm on weekends. Most shifts are around 6 hours and may be morning, midday or evening. All interested candidates are required to work at least 1 weekend day. Starting hours are approximately 15-25 hours per week. This is a fun, rewarding job in the customer service field with minimal time behind a desk.

- Willing to learn scheduling software

- Must be a team player and take constructive criticism well

- Has professional phone and e-mail etiquette

- QWERTY keyboard knowledge and typing speed of at least 45 wpm

- Good communication and customer service skills are mandatory!