CONTACT CENTER REPRESENTATIVE - Full-time / Part-time

Portsmouth, NH
ID: 2018-1831
Updated Date:
Department: Blended Call Center Representative (CCR)
Type: Part-Time and Full-Time
Schedule: Multiple Schedules Available
Wage Description: $11.00/hr.
Bonus:
Education: High School Diploma/GED
Min. Years Experience: 0


POSITION OVERVIEW

WHAT IS THIS POSITION EXACTLY AND WHAT TYPES OF SHIFTS ARE AVAILABLE?

As a Contact Center Representative, you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of one to three different clients. You will provide customer service and educate and upsell customers on products and services. Candidates should be highly reliable, have excellent communication skills and be willing to learn on the job every day. This position offers flexible full and part time options.

SCHEDULE

As a 24/7 contact center, OnBrand24 is able to offer a wide range of shifts. Work with our talent acquisition team to find the right schedule for you.

POSITION RESPONSIBILITIES

WHAT DOES A CONTACT CENTER REPRESENTATIVE DO EVERY DAY?

OnBrand24 offers excellent raining for the right candidate. Successful candidates will be motivated, reliable, have excellent communication skills and, most importantly, be willing to learn new skills and acquire new knowledge every day. You will need to be confident, fully engaged, a team player and dedicated to bringing a positive and enthusiastic outlook to work each day.

KEY QUALIFICATIONS

• Must a have the ability to learn customer service software applications
• Must be proficient with basic PC skills
• Ability to multi-task in a fast-paced environment
• Highly Reliable
• Minimum 18 years of age
• High School Graduate (or equivalent)
• Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job.

CANDIDATE QUALIFICATIONS

LIKE WHAT YOU ARE HEARING? WONDER IF YOU HAVE WHAT IT TAKES?

OnBrand24 offers excellent training for the right candidate. Successful candidates will be motivated, reliable, have excellent communication skills, and most importantly, be willing to learn new skills and acquire new knowledge every day. You will need to be confident, fully engaged, a team player and dedicated to bringing a positive and enthusiastic outlook to work each day.

KEY QUALIFICATIONS:

• High school diploma or equivalent; College Students, Interns, and recent College Grads are welcome
• Must have the ability to learn customer service software applications
• Must be proficient with necessary PC skills
• Ability to multi-task in a fast-paced environment
• Highly Reliable
• Minimum 18 years of age
• Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job.

COMPENSATION DETAILS

INTERESTED IN WORKING SOMEWHERE WITH BEST-IN-CLASS TOTAL REWARDS?

At OnBrand24, we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource.

Wage

Standard starting compensation includes a base hourly wage commensurate with experience. Yearly reviews and raises are awarded based on tenure and performance, so our employees can make more each year. The wage range is $12.00/hr-$15.00/hr commensurate with the position and experience profile of the candidate.

Benefits

PTO, Professional work environment, health insurance and 401K.

ABOUT US

WE BELIEVE THAT HAPPY EMPLOYEES ARE CRITICAL TO THE CUSTOMER EXPERIENCE.

OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets.

OnBrand24 was founded in 1981 to provide a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients.

Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company.

Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K.

To learn more, visit us our careers page.