Aerotek Is Hiring Customer Service Representatives!!! - Full-time / Part-time

Aerotek Is Hiring Customer Service Representatives!!!

General responsibilities include:
1. Provide excellent customer service and one call issue resolution
2. Handle incoming phone calls and assigned email requests along with escalated items
3. Assist participants with registration and log in issues
4. Assist participants with navigation on the site for their specific program
5. Assist participants with overall questions concerning the applications available to them on the private portal
6. Work with Account Management on escalated issues of a non-routine nature
7. Assist members to complete the Health Survey over the phone
8. Perform other, varied job-related duties as assigned

Qualifications:

• Previous Customer Service Experience
• Demonstrated customer service and issue resolution skills
• Strong detail orientation and listening skills
• Proficiency in the utilization of computer software applications, including MS Word and MS Excel
• Ability to effectively communicate, both verbal and written
• Pleasant telephone voice, tone and manner
• Willingness to work a flexible schedule and overtime when needed

Pay: $12.50/hr (pay will increase to $13/hr after January 1st)

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.