Client Services Representative

Answering inbound calls from existing and new plan participants, employers, and third party specialists
Provide general account information and educate participants on questions and available options related to contributions, withdrawals and product information
Process distributions, loans and general account changes upon direction from participant as allowed by plan provisions
Assist participants through the navigation of the automated voice response system and participant website.
Submit requests for research and follow-up if needed after the initial call. May be required to make outbound calls if necessary
Review, comprehend and implement all new communication regarding plan updates and changes
Attend meetings and coaching sessions as required

Qualifications

Bachelors or Associates Degree highly preferred in either Business or Finance related areas.
Customer service, retail or restaurant experience ,phone experience is a plus.

$17.60hr-$19.40hr

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Business in relation to this vacancy.