Customer Service Representative| Full-Time | Mid Shift

ID 2017-1749
Job Locations Iowa City, IA
Job Post Information* : Posted Date 11/1/2017
Department Customer Service Representative (CSR)
Type Part-Time and Full-Time
Schedule Mid Shift |M-F,S | 12pm-9pm or 11am - 8pm
Wage Description $13.50/hr.* | Bonus & Incentives
Bonus Weekly
Employee Stock Contract Yes, Eligible At 1 Year
Education High School Diploma/GED
Reports To Supervisor


POSITION OVERVIEW

As a Customer Service Representative (CSR), you will be responsible for inbound phone interactions with residential and business customers. Schedule is Mon.-Fri. and some Sat. hours with shifts 11am - 8pm and 12pm-9pm with some flexibility. You will provide customer service and educate and upsell customers on products and services. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job.

WORKING AT MASS MARKETS

Here at Mass Markets, we keep things light. We believe our Inside Sales Representatives are at their best when they're happy. This is an on-site call center position and a chance to work indoors in a fun and energetic environment. Following a short and fun, best in class inside sales and product training, you will jump right in helping customers by identifying new options, products, and services. With Mass Markets you'll earn commission on top of your hourly wage as well as earn cash and prizes daily contests.

After one year, ALL employees at Mass Markets, across every position, earn an employee stock contract! This is a rare opportunity to share in the vision and success of a growing company. A job that will keep you engaged, smiling and earning more money every year. In addition to tall that, check out some of the other benefits of working at Mass Markets!

HOW DO YOU KNOW IF THIS POSITION IS RIGHT FOR YOU?

• You love talking; people even say you should get paid for talking (perfect fit!)
• You thrive in exciting environments and enjoy a challenge
• You enjoy a little extra bonus when you do a good job
• You enjoy talking to people and learning new things
• Problem-solving gets you excited

#jobtarget

POSITION RESPONSIBILITIES

WHAT IS A CUSTOMER SERVICE REPRESENTATIVE?

In this role, you will be responsible for handling inbound customer service inquiries using state of the art contact center technology and customer experience methodology. As a highly trained expert on products, technology and business process, you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. In addition to being an all-around great asset to the team, our entry level customer care representatives are responsible for the following tasks.

• Listen to and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade customers
• Explain and position the products and processes when interacting with customers
• Appropriately escalate customer dissatisfaction
• Ensure first call resolution through problems solving and effective call handling

CANDIDATE QUALIFICATIONS

HOW DO YOU KNOW IF YOU WOULD LIKE WORKING AT MASS MARKETS?

• You enjoy talking to people and helping them resolve any frustrations they may be facing
• Problem solving gets you excited
• You are money motivated, you like getting paid more for doing more
• You're a quick learner and thrive on change
• You have experience in entry level customer facing positions such as retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or administrative office roles where you liked interacting with customers
• You love talking; people even say you should get paid for talking (perfect fit!)

LIKE WHAT YOU ARE HEARING? WONDER IF YOU HAVE WHAT IT TAKES?

Great! Here are the qualifications for a Customer Service Representative:

• High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
• Must have the ability to learn customer service software applications
• Must be proficient with basic PC skills
• Ability to multi-task in a fast paced environment
• Highly reliable
• Minimum 18 years of age
• Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job

COMPENSATION DETAILS

Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance so our employees make more each year.

Employees earn generous paid time off as well as paid holiday's and paid training opportunities.

Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets and even cars.

All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period.

All employees receive an employee phantom stock contract after one year with the company so everyone has an interest in the company's growth.

ABOUT US

As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options.

Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.

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