Dispatcher/Customer Service - Full-time / Part-time

PrideStaff is looking for a Dispatcher/Customer Service Representative for a local Logistics Company.

Temp-Hire - $12.50-$13/hr

Schedule: M-F 8:00 a.m. - 5:00 p.m. ; On-Call Rotation.

A Dispatcher is responsible for ensuring on time delivery and order updates to all customers as well as scheduling orders, routing, and providing customer service.

Responsibilities

• Keep all internal & external portals updated with job statuses to meet KPIs.
• Perform dispatch duties such as, calling in drivers, keeping track of job status and updating all customer portals.
• Coordinate all dispatching of customer orders to drivers.
• Maintain and monitor all order activity including accurate and complete order entry.
• Monitor and record order progress from start to finish.
• Assists customers with order inquires, which may include confirmations, status updates, order & delivery issues or any other order related inquiry.
• Schedule orders with consignees according to account and order requirements.
• Route orders for maximum efficiency while taking into account varying account requirements.
• Provide customer service to customers as well as consignees.
• When on call, the dispatcher will be responsible for pulling parts from warehouse, completing documents, preparing parts for delivery, updating order statuses and monitoring for complete and proper completion.
• Assist warehouse staff as needed.
• Monitor dock and warehouse activity as needed.

Requirements

• Accurate and expedient data entry is required.
• Strong customer service skills required.
• Must understand multiple and varying written procedures.
• Strong attention to detail is a MUST.
• Ability to multitask and thrive in a fast paced environment is essential.
• The ability to analyze data and make sound decisions.
• Sharp attention to details; accurate documentation skills.
• Proficient with computers, including: Microsoft Outlook, Word, Excel, and ability to pick up new and required programs.
• Ability to problem solve and think quickly to come up with solutions to problems.
• Must have the ability to adapt and conform to shifting priorities and demands and execute accordingly.
• Good written and verbal communication, customer service, organizational, time management and problem-solving skills are required.
• Ability to follow written and verbal instructions.
• Ability to lift up to 50 pounds.
• High School Diploma or Equivalent
• Previous dispatch and customer service experience is a plus, but not required.
• Must pass background check and drug screening

Call PrideStaff today!

(309) 661-1906