Manager, HR Technology - Salesforce Developer - Full-time / Part-time

Job Overview:   The Manager, HR Technology - Salesforce Developer will focus on the Salesforce platform, providing functional and technical knowledge to ensure successful delivery of an innovative, high quality solution to the Human Resources organization running Salesforce as their Case Management system. This individual is responsible for leading key activities on Salesforce tool including; Salesforce system administration, system configuration, application and integration coding, testing, training and on-going support. The Salesforce Developer must have the ability to lead and work as part of a collaborative team in order to be successful.   This individual must be very pro-active, have initiative and ability to reach out to ensure tasks and deliverables are met, risks and mitigation strategies uncovered.   This individual must communicate with confidence, build relationships through inspiring trust and sharing information and be able to challenge assumptions.     Perform other duties as assigned.   This position can be based out of any Macy's location.   Essential Functions:   • Lead the Salesforce team through administration, configuration, customization and development within Salesforce platform as well as production support to quickly fix production issues • Understand all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to the Salesforce release upgrades • Design, develop and implement solutions for complex business problems/functions on Salesforce platform • Build data-centric applications including customer portals within Salesforce using Force.com platform and integrate with services outside the platform • Manage the administration of Salesforce including but not limited to the development of Visualforce/APEX/API, configuration of page layouts, custom fields, email and mail merge templates, list views, case assignment rules, security settings, reports and dashboards, work flow triggers, workflow alerts, and automated notifications • Assist in architecting and implementing business processes, workflows and applications in Salesforce while adhering to Salesforce / Service Center best practices • Communicates regularly with the Salesforce Product Owner, HR Leadership, IT Leadership, and other stakeholders to ensure functionality meets HR needs through a managed backlog and release plan • Maintains high-level familiarity with other IT system / business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points • Partner with the process team and user community, including leaders, to identify their business requirements; analyze business processes; analyze source data; produce functional specifications, data flows and business rules; and assist with the implementation of those specifications • Define and advocate technical collaboration across systems and functional departments within Macy’s; assist in developing and analysing functional solutions for integrating Salesforce with other applications • Maintain updated system documentation and Salesforce policies/procedures; maintain the Salesforce support queue by promptly responding to user questions and requests for administrative support. • Provide coaching and guidance to other members of the Salesforce Administration team • Regular, dependable attendance & punctuality.   Qualifications:   Education/Experience:               • Bachelor's degree in computer science, business management, or a related field desired. • Strong Salesforce functional, development and administration skills - a minimum of 3-6 years related experience. • Experience as a Business Analyst desired. • Salesforce.com Certified Developer will be a plus. • Moderate to heavy technical experience with: • Salesforce Service Cloud • Salesforce Lightning UI • Salesforce Community Portal • CTI integration with Avaya or another telephony provider • SSO with non-Salesforce applications using SAML2, OAuth • Salesforce development technologies and tool sets - Visual Force, Force.com, Apex classes, Metadata APIs, SOQL, Workflows, Triggers, Cases, Chat • Web development technologies and tool sets - JavaScript, HTML, CSS,             XML, JSON Integrations with non-Salesforce applications using enterprise WSDL and custom web services (as service provider and service client) • Creation, population and synching of Sandboxes as non-production                   environments • Full development life cycle - admin, configure, develop including object/field customization, deploy/test in sandbox, deploy/verify in production • Data architecture and databases - data definitions, DB schemas, SQLs, triggers, procedural SQL   Communication Skills:           • Strong ability to communicate effectively to all levels of the organization and to effectively manage stakeholders by creating positive relationships with all team members through the appropriate management of their expectations and agreed objectives. • Proficient written and verbal communications, collaboration skills, organization, attention to detail and negotiation skills.   Mathematical Skills:               • Must have above average mathematical skills, including the ability to compute rates, ratios, and percentages, and the ability to work with mathematical concepts such as probability and statistical inference.   Reasoning Ability:       • Must be able to work independently with minimal supervision.   Physical Demands:      • This position involves extended periods of sitting and the extensive use of computer and the office equipment. • May involve stooping, kneeling, or crouching. • Involves close vision, color vision, depth perception, and focus adjustment.     Other Skills:   • Outstanding business acumen, intellectual curiosity, excellent analytical abilities, strong technical skills, and the ability to influence cross-functional teams. • Self-starter, comfortable with ambiguity, able to think big (while paying careful attention to details), and enjoy working in a fast-paced, dynamic environment. • Strong organizational and project management skills, able to plan, prioritize and meet deadlines. • Demonstrated problem solving and conflict resolution skills. • Proficiency with the Microsoft Office Suite of products.   Work Hours:   • Ability to work a flexible schedule based on department and company needs.   This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.