Lead Host/Hostess | Old Burdick's - Part-time

WHAT YOU’LL BE DOING:

May include, but not limited to:

• Interpersonal skills with focused attention to guest needs to deal effectively with all business contacts
• Understand guest's service needs
• Excellent professional presentation and grooming
• Responsible for continued training in product knowledge and service standards
• Maintain confidentiality of guest information and pertinent hotel data utilizing and following PCI compliance
• Organize and consolidate steps of service for maximum productivity
• Handle all transactions effectively and correctly (including cash, credit cards, house charges, gift cards and room charges)
• Take direction, learn, and utilize information for the benefit of the restaurant & its guests
• Work quickly and efficiently in a fast paced environment
• Work well with others and work together for common goals
• Follow all Greenleaf Hospitality Group policies and procedures
• Resolve all guest requests in an efficient manner regarding all aspects of the restaurant/ hotel
• Productive and proactive in providing personalized guest experiences.
• Answer questions regarding all aspects of the hotel and restaurant outlets, amenities and services, including current/ upcoming events
• Effectively operate the phones with a pleasant and professional tone of voice
• Maintain control of the seating flow within the restaurant (maximizing restaurant capacity & proper rotation of sections)
• Organize and take reservations including private party contracts
• Greet guest to feel welcome and appreciated
• Call guests staying at hotel and inviting them to dine with us
• Help with room service when needed
• Effectively communicate group contact needs for private events to all staff
• Assist with event functions in all capacities, from reservation, booking, contract, and execution of event.
• Maintain accurate event receipts and spreadsheets.
• Attract new personal and event business.
• Work closely with Event Coordinator and handle tasks as directed.
• Work well with others and work together for common goals; responsible to obtain all menus needed to do job of selling events and sell restaurant effectively

Please visit www.joingreenleaf.com to directly apply.