Shuttle Driver

We are a global hospitality company with widely recognized, industry leading brands and a tradition of innovation developed over our more than fifty-year history. Our mission is to provide authentic hospitality by making a difference in the lives of the people we touch every day. We focus on this mission in pursuit of our goal of becoming the most preferred brand in each segment that we serve for our associates, guests, and owners. We support our mission and goal by adhering to a set of core values that characterizes our culture.

Shuttle Driver

To transport guests in a prompt and courteous manner using safe driving practices. These tasks are to be handled in a friendly, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

JHM Hotels has developed, acquired, owned, and operated hotels throughout the United States for more than 35 years. The company, headquartered in Greenville, SC, currently owns/operates 41 hotels with over 6,520 guestrooms, and over 1,100 associates located in the United States and India operating under such well regarded brands as Marriott, Hilton, Hyatt and Starwood. The company's mission statement shares this commitment with guests, associates and ownership. We seek people who are driven by our core values, strive for service excellence and will go the extra mile to provide our guests with a memorable experience. We are interested in attracting and investing in talented individuals, who are dedicated to their career, show integrity and strive for positive results.
The Hyatt Regency Suites Atlanta NWis looking for a dynamic and seasoned Bell Attendant/Driver. The ideal candidate will possess6-12 monthsof previous experience as a Bell Attendant/Driver. Hotel experience preferred.
The duties include but are not limited to:
Major Responsibilities
* Empowered to guarantee guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing JHM Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
* Demonstrate a working knowledge of all services and facilities of the hotel, as well as the local area to effectively assist guests.
* Maintain a favorable working relationship with all company associates to foster and promote a positive working environment.
Essential Job Functions
Perform the functions of Bell Attendant and/or Driver according to the responsibilities as noted below:
BELL ATTENDANT
* Warmly welcome guests, creating a positive first impression of hotel
* Promote hotel facilities and provide accurate information on hotel facilities, local attractions/ events, transportation arrangement and directions around the community.
* Maintain effective communication amongst the Bell Staff and with all hotel departments. Stay aware of issues relating to Bell Staff and general hotel operations. Attend meetings as scheduled. Be responsive to instructions and suggestions and work to resolve problems. Adhere to arrangements made and instructions relating to special guest needs, large group arrivals, VIP and special requests, special transportation needs, etc.
* Load and unload guest luggage and other belongings from a variety of vehicles, escort guests to and from guest rooms, transport luggage/belongings to and from guest rooms, bell closet and other hotel areas, navigate bell carts carefully through public areas, in and out of elevators and in corridors, demonstrate features of guest room and promote hotel facilities, deliver guest faxes, amenities, etc.
* Complete baggage claim tickets, read and match luggage tags to tickets, detach and give to guest their portion of claim ticket.
* Organize and store luggage in designated area.
* Transport guests to and from designated and approved locations using official hotel vehicles (cars or vans). Operate hotel vehicles in a safe manner and in accordance with established laws. Perform assigned duties associated with guest transportation (ex. maintain logs, show videos, etc.). Read, track and comply with guest transportation schedules established on a daily basis.
* Properly maintain and clean hotel vehicles.
* Must be able to drive a manual and automatic transmission vehicle
* Ensure the timely delivery of guest luggage, packages, gifts, messages, facsimiles, newspapers, etc.
* Follow security procedures on the handling of guest room keys and the protection of guest-related information.
* Listen to and promptly act to correct guest problems and complaints.
* Clean and organize hotel front entrance, bell stand area and bell closet including daily light cleaning.
DRIVER
* Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
* Remain calm and alert especially during emergencies or heavy hotel activity and handle complications from driving in the local community.
* Listen, understand and respond immediately to customer and associate inquiries and requests for assistance. Greet customers with a friendly and sincere welcome.
* Lift luggage, packages and boxes from cars, buses, vans and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.
* Clearly communicate the features and services of the hotel facilities.
* Maintain an alert and attentive demeanor.
* Maintain cleanliness of the hotel vehicles by cleaning and washing it when appropriate.
* Take vehicles for periodic servicing and fueling as required.
* Assist Bell Captain when necessary.
* Pick up and deliver laundry to certain and specific designated locations as determined by immediate supervisor.
* Ability to communicate effectively verbally and in writing English sufficient to ascertain and document appropriate pick up and drop off points, etc.
* Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger.
* Ability to read English language to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs.
* Complete a pre-driving checklist for vehicles on a daily basis insuring that the following are in proper working order: lights, brakes and electric doors on vans and trucks, oil and tire pressure, transmission fluid, radiator fluid and gas at proper levels.
EOE M/F/D/V