Chick-fil-A Shift Supervisor (Fair Oaks Mall)

    Chick-fil-A of Fair Oaks Mall
    Fair Oaks Mall, Fairfax, VA
    Full-time, Part-time
    Hourly 10 - 12+

    Job Description

    Job Description:

    A Shift Supervisor  is a highly talented individual and growing leader in the restaurant who consistently exemplifies core values, embrace the Chick-fil-A culture having a passion for people and serving others. A Shift Supervisor demonstrates outstanding performance, putting customers first, team work, continuous improvement and supports the senior leadership in executing daily operations of the restaurant effectively.


    • Minimum of 1 year of experience in the  restaurant business.

    • Be able to work at least 4 shifts per week for a minimum of 20 hours.

    • Be at least 18 years old or older

    • Flexible to work different schedules: Open, Mid and Closing shifts.

    • Be a Certified Food Manager licensed. (Preferable)

    • Become certified in the different areas of the restaurant operations.

    • Complete training and become certified from the Team Leader Training Program.

    • Complete Food Safety Training Class to become a License Food Manager (In case you don’t have a license)

    Key Responsibilities:

    • Lead the team to deliver remarkable experiences to guest during the shifts, enforcing the use of Core 4 Hospitality and delivering Second Mile Service.

    • Take ownership and keep a pulse on all aspects of the restaurant.

    • Work as a team supporting other team leaders and managers.

    • Enforce restaurant policies in place and create a productive and safe work environment.

    • Team leaders might be assigned different roles or areas of the restaurant.

    • Perform Opening or Closing duties, managing the cash flow of the day, reconcile sales and print reports.

    • Assign daily and weekly tasks to team members, making sure completion of their respective check lists.

    • Assign training and provide continuous couching to team members.

    • Handle complains appropriately following the HEARD model (Hear, Emphatize, Apologize, Resolve, Delight)

    • Answer the phone in a professional manner

    WAGE:Hourly  10 - 12+ 

    At Chick-fil-A, the Team Leader role is more than just a job, it's an opportunity. In addition to working directly for an independent Operator, team members gain life experience that goes far beyond just serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds, and no experience is necessary. Please consider visiting your local Chick-fil-A restaurant if you'd like to learn more about the team leader experience.

    Posting ID: 10078176Posted: 2020-02-16