Table Games Casual Floor Supervisor

Responsibilities:

• Implements customer service programs in responsible areas.
• Monitors guest satisfaction during conduct of Table Games.
• Individually and personally responsible for customer loyalty and return visitation by building relationships through one of a kind customer interaction.
• Directly supervises operation and conduct of assigned table games.
• Accurately rates player action in Table Management System.
• Accurately verifies payoffs of wagers.
• Tracks game bankroll and win / loss of responsible games.
• Responsible for training, supervision and conduct of dealers.
• Responsible for safety and security of gaming equipment and company assets.
• Evaluates probationary employees and Dealers job performance.
• Initiates request for performance documentation.
• Ensures compliance with Federal and State gaming regulations.
• Supports company objectives, procedures and internal controls.
• Implements and reports violations of company EEO policy.
• Responsible for accuracy of documentation and paperwork.
• May act as a Floor Manager

Working Conditions:

• Mostly indoors and generally climate-controlled environment, occasionally outdoors
• Noise, smoke, and odors
• Working with others and independently

Target Salary Range: $31.73

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Rhode Island Department of Business Regulations Operations Gaming License (preferred)
Ability to evaluate personnel (preferred)
Excellent Communication Skills (preferred)
Strong Management Skills (preferred)
Excellent customer service skills (preferred)
Ability to calculate mathematical solutions (preferred)
Ability to write reports (preferred)
Knowledgeable of casino games rules and regulations for at least 2 major table games (preferred)
Three Years of appropriate Table Games experience (preferred)
Strong table game(s) dealing, supervisory and customer service skills (preferred)
Must be able to work in a loud, smoky environment. (preferred)
Must be able to walk/stand during shift without restriction. (preferred)
Must be able to lift 25 pounds. (preferred)
Reading, writing, mathematics, good vision, speaking, hearing, sitting, walking, standing, use of keyboard, use of telephone, working under time pressure and working rapidly for long periods. (preferred)