Client Care Coordinator

We are seeking a Client Care Coordinator to join our team! The Client Care Coordinator manages a caseload of clients to ensure they receive exceptional care, enabling them to remain safe and independent in their own homes, by visiting clients regularly. The Client Care Coordinator fosters strong relationships with the client. They monitor changes in care needs and recommend necessary adjustments to each clients individualized care plan.

Responsibilities:

• Handle customer inquiries and complaints
• Conducts initial and regular assessments of current clients and identifying any safety concerns.
• Oversees daily care logs to ensure high quality care.
• Collaborates with the scheduling team to ensure optimal caregiver client matches.
• Directs caregivers and follows up after new assignments are complete.

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Healthcare industry experience is a plus.
• Excellent written and verbal communication skills