Customer Onboarding Specialist (Cybersecurity)

Responsibilities

• Work closely with the sales team to understand customer requirements and provide technical solutions that meet their needs.
• Drive execution of kickoff calls, technical scoping sessions, solution utilization, and integrations
• Define and lead outcome-driven onboarding strategies for enterprise cybersecurity clients.
• Collaborate with internal teams (sales, security engineers, product, support) and external client stakeholders to ensure alignment and smooth hand-offs.
• Diagnose and resolve onboarding roadblocks—technical, process-related, or organizational.
• Develop and deliver focused workshops on platform use cases and best practices to key client teams.
• On-site visits to the client, to support with the onboarding process.
• Create and maintain onboarding materials: slides, project plans, status reports, and knowledge transfer documentation.
• Identify risks and opportunities during onboarding, escalating as needed and proposing mitigation strategies.
  

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 4+ years in cybersecurity, SecOps, threat intelligence, technical consulting, or related fields.
• Strong project management skills (PMP, CSM, or experience running technical implementations).
• Hands-on experience with cybersecurity platforms; comfortable leading live demos, scoping technical integrations, and training.
• Experience in conducting assessments according to security standards (e.g., ISO27001, NIS2).
• Excellent presentation and communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Demonstrated ability to work collaboratively with cross-functional teams.
• Strong problem-solving skills and aptitude for understanding customer needs.
• Capable of managing multiple clients and timelines in a fast-paced environment.

Preferred Qualifications

• Experience in project management in related IT fields  or consulting is highly desirable.
• Familiarity with Agile methodologies is a plus.
• Technical certifications, Cybersecurity certifications  relevant to the domain (e.g., ITIL, CompTIA Security+) will be an added advantage.

Benefits

• Competitive remuneration package adjusted to proven skills and experience;
• Excellent working conditions;
• Exposure to training and professional development capabilities, including the ability to engage in cutting-edge research;
• Exposure to international clients and collaborators.