Visitor Services Associate

The Visitor Services Associate  greets and serves visitors to provide the best possible visitor experience. 

Visitor/Customer Service Core Responsibilities

•  Ensure the safety of visitors and to ensure the security of all Gardens property.
• Contribute to the pleasant experience of visitors and to carry out their duties with a courteous and pleasant manner at all times (e.g., providing helpful answers to questions)
• Processes admissions, encourage and sell memberships, and guide visitors to locations of interest through the Garden in a friendly and professional manner.

• Ensure that policies and procedures designed to protect Old Westbury Gardens, its collections, property, staff, volunteers, contractors and visitors are followed properly.

   

Essential Functions As part of ensuring a safe and pleasant experience for visitors to Old Westbury Gardens the responsibilities entails making sure the museum and its grounds are presentable. With this goal in mind, VSA's responsibilities include (but are not limited to) tasks such as

• Monitors visitors and alarm systems; Report writing, ledger notations, email, conveying information
•  Performs extensive patrols/inspections of Westbury House, the gardens and the grounds; Responds to emergency situations
•  Escort photography permit holders throughout grounds for photoshoots.
•  Process admissions, promote memberships
•  Assist in the setup, operation, and break down for events and programs. Examples include but not limited to weddings, dinners, concerts, etc.
•  Help maintain the cleanliness of Old Westbury Garden’s grounds.

 Job Requirements

• Ability to maintain professional composure at all times.
• Must be in good physical and mental health, able to remain standing for extended periods of time, lift at least 30 lbs. and must be comfortable/able to navigate in outdoor wooded areas.
• Must be able to work on weekends, certain designated holidays, extended hours, off-hours events (evenings)
• Must be flexible with scheduling and able to change plans on short notice (in the event of an emergency)
• Must have the ability to function effectively as a member of a close-knit team as well as independently
• High School diploma or GED (college degree strongly preferred), a reliable means of communication (i.e., cell phone, email).
• Must be a team player, adaptable, dependable, trustworthy, confidential, personable

Schedule

 3-5 days per week, April-November

8 hour shift, day shift, late afternoon -evening shift

Weekdays (except Tuesdays ) and Weekends as scheduled

Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• 16 years or older
• Comfortable handling customer complaints
• Able to stand for duration of shift
• Available to work: weekends
• Available to work: holidays