Spanish Speaking Customer Service for Telecommunications Department - Full-time

Mercier Consultancy is seeking a skilled Spanish Speaking Customer Service Representative for our Telecommunications Department. In this essential role, you will be responsible for providing outstanding support to our Spanish-speaking customers, addressing their inquiries and helping them navigate our telecommunications services.

Your fluency in Spanish will be critical in ensuring effective communication with clients, enabling you to assist them with service questions, technical support, and billing issues. As a key member of our team, you will contribute to a positive customer experience and support the growth of our telecommunications offerings.

Responsibilities

• Respond to customer inquiries in Spanish via phone, email, and chat regarding telecommunications services
• Assist customers with technical support, service setup, and troubleshooting
• Provide information on plans, pricing, and promotions
• Document customer interactions accurately in our CRM system
• Collaborate with the technical support team to resolve complex issues
• Gather and relay customer feedback to improve service delivery
• Stay informed about industry trends and changes in telecommunications technology

Requirements

• Proficiency in both Spanish and English, with strong communication skills
• Excellent customer service skills and a problem-solving mindset
• Previous experience in customer service, especially in telecommunications, is preferred
• Able to handle multiple inquiries in a fast-paced environment
• Detail-oriented with strong organizational skills
• Passion for technology and helping customers get the most from their services
• Experience with customer support software and CRM systems is a plus

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...