Spanish Speaking Customer Service for Anti-Financial Crime Unit - Full-time

Mercier Consultancy is seeking a dedicated Spanish Speaking Customer Service Representative to join our Anti-Financial Crime Unit. In this crucial role, you will provide support to our Spanish-speaking clients who are navigating issues related to anti-financial crime measures, ensuring they receive accurate information and guidance in a timely manner.

Your fluency in Spanish will allow you to effectively assist clients with inquiries about compliance, fraud prevention, and reporting suspicious activity. You will play a vital role in upholding our commitment to financial integrity while fostering trust with our clientele.

Responsibilities

• Respond to inquiries from Spanish-speaking clients regarding financial crime prevention measures via phone, email, and chat
• Assist clients in understanding compliance requirements and reporting procedures
• Document interactions accurately in our CRM system, ensuring clarity and thoroughness
• Collaborate with the Anti-Financial Crime Unit to resolve complex issues and provide effective solutions
• Educate clients on best practices for preventing financial crime
• Gather feedback from clients to help improve our services and protocols
• Participate in training sessions to stay current with industry trends and regulations

Requirements

• Fluent in both Spanish and English, with excellent communication abilities
• Strong customer service skills with a focus on compliance and regulatory standards
• Prior experience in customer service, preferably in financial services or compliance, is highly desirable
• Ability to handle multiple inquiries efficiently in a high-stakes environment
• Detail-oriented with strong analytical and problem-solving skills
• Commitment to maintaining confidentiality and integrity in sensitive financial matters
• Familiarity with anti-financial crime regulations and customer support technologies is advantageous

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...