Nordic Speaking Customer Service and Sales - Cruise Line - Athens, Greece

Join Patrique Mercier Recruitment JP as a Nordic Speaking Customer Service and Sales Representative for a leading cruise line operating in the stunning city of Athens, Greece! This exciting opportunity is perfect for individuals who are passionate about travel and enjoy providing exceptional customer service. In this role, you will assist Nordic-speaking customers with their cruise inquiries, help them book their dream vacations, and promote various cruise packages. If you are fluent in a Nordic language and want to develop your career in a vibrant and dynamic industry, this is the role for you!

Responsibilities

• Provide outstanding customer service to Nordic-speaking clients via phone, email, and chat regarding cruise bookings and inquiries.
• Promote and sell cruise packages effectively, achieving sales targets while fostering strong relationships with customers.
• Respond to customer questions and resolve issues promptly to ensure a positive travel experience.
• Stay informed about cruise itineraries, services, and promotions to provide accurate and up-to-date information.
• Document customer interactions thoroughly in the CRM system for a seamless service experience.
• Work collaboratively with the sales team to improve customer satisfaction and implement best practices.
• Participate in training sessions to enhance knowledge about products and improve sales strategies.

Requirements

• Fluent in one of the Nordic languages (Danish, Norwegian, Swedish, or Finnish), both written and spoken; English proficiency is required.
• Exceptional communication skills with a strong focus on customer satisfaction.
• A sales-driven approach with experience in converting inquiries into bookings.
• Previous experience in customer service or sales, particularly within the travel or hospitality sector, is advantageous.
• Proficient in using CRM systems and other customer support tools.
• A proactive problem-solver with the ability to work in a fast-paced environment.
• A genuine enthusiasm for travel and a desire to help customers create memorable experiences.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )