Italian Speaking Customer Service - Athens, Greece - Full-time

Join our dynamic team at Patrique Mercier Recruitment JP as an Italian-speaking customer service representative based in the vibrant city of Athens, Greece! We are seeking enthusiastic individuals who are passionate about providing excellent customer support in a thriving international environment. In this role, you will assist our Italian-speaking clients by addressing their inquiries and ensuring their satisfaction with our services. This is an amazing opportunity to immerse yourself in Greek culture while enhancing your career in a reputable company. If you have a knack for customer service and a love for helping others, we want to hear from you!

Responsibilities

• Provide high-quality customer support to Italian-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with inquiries related to our products and services, resolving issues efficiently and professionally.
• Maintain a thorough understanding of company offerings to provide accurate and timely information.
• Document customer interactions and feedback meticulously in the company’s CRM system.
• Collaborate with colleagues to improve customer service processes and enhance client satisfaction.
• Engage in ongoing training and development to stay updated on product knowledge and industry trends.
• Offer constructive feedback and suggestions for enhancing the overall customer experience.

Requirements

• Fluency in Italian, both written and spoken; proficiency in English is also required.
• Exceptional communication and interpersonal skills with a strong customer service orientation.
• Ability to work well in a team and contribute to a positive work environment.
• Strong organizational and multitasking skills, with the ability to work under pressure.
• Prior experience in customer service or a related field is preferred.
• Familiarity with CRM systems and customer service tools.
• A proactive attitude, flexibility, and a willingness to learn in a fast-paced environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )