Italian Speaking Customer Service - Athens, Greece

Take your customer service career to new heights with Patrique Mercier Recruitment JP! We are actively seeking Italian-speaking customer service representatives to join our dedicated team in the picturesque city of Athens, Greece. In this role, you will play a key part in assisting our Italian-speaking clients by providing prompt and professional support for their inquiries and issues. This opportunity allows you to immerse yourself in one of Europe's most vibrant cities, all while helping customers in the exciting financial sector. If you are passionate about helping others and are looking for a rewarding career experience, we want to hear from you!

Responsibilities

• Provide excellent customer support to Italian-speaking clients through multiple communication channels, including phone, email, and chat.
• Assist customers by addressing inquiries, resolving complaints, and providing appropriate solutions in a timely manner.
• Maintain a thorough understanding of the company’s products and services to provide accurate information and assists customers effectively.
• Document customer interactions and feedback accurately in the company’s CRM system.
• Collaborate with team members to identify and implement enhancements to customer service processes.
• Participate in training and team meetings to continuously improve your skills and knowledge of the industry.
• Provide insights and recommendations on improving the overall customer experience.

Requirements

• Fluent in Italian, both written and spoken; proficiency in English is required.
• Exceptional communication and interpersonal skills with a strong focus on customer service.
• Ability to manage time efficiently and handle multiple tasks in a fast-paced environment.
• Strong analytical and problem-solving abilities with attention to detail.
• Previous experience in customer service, particularly in the financial sector, is preferred.
• Familiarity with CRM systems and customer support tools is an advantage.
• Enthusiasm for learning and a positive attitude towards new challenges.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.