Slovenian Speaking Emergency Roadside Assistance - Athens, Greece

Patrique Mercier Recruitment JP is excited to announce an opening for a Slovenian-speaking Emergency Roadside Assistance role based in the vibrant city of Athens, Greece! This dynamic position allows you to play a crucial role in helping customers who find themselves in emergency situations while enjoying the rich culture and history that Athens has to offer. As a member of our team, you will provide immediate support and guidance to Slovenian-speaking clients, ensuring their safety and peace of mind during roadside emergencies.

Responsibilities

• Respond promptly to emergency calls from Slovenian-speaking customers in a professional and compassionate manner.
• Assess the customer's situation and provide clear and effective guidance while coordinating assistance.
• Maintain accurate records of customer interactions and service requests in the company’s database.
• Work collaboratively with local service providers to ensure timely assistance and resolution.
• Provide excellent customer service, showing empathy and understanding in stressful situations.
• Participate in training sessions to continually improve service delivery and response techniques.
• Contribute feedback on service processes to enhance the overall customer experience.

Requirements

• Fluent in Slovenian and English, with strong communication skills both verbally and in writing.

• Exceptional customer service skills with the ability to stay calm under pressure.
• Strong problem-solving skills to effectively address customer inquiries and issues.
• Previous experience in customer support or emergency assistance is an asset.
• Ability to work effectively as part of a team and independently.
• Dedication to providing a high standard of service and maintaining customer trust.
• Willingness to work flexible hours, including weekends and evenings as needed.
• Willingness to relocate to Greece.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.