German Speaking Customer Service Agent for Big Fashion Website - Athens, Greece

Join Patrique Mercier Recruitment JP as a German Speaking Customer Service Agent for a leading fashion website in Athens, Greece! This exciting opportunity allows you to combine your passion for fashion with exceptional customer service skills while living in one of the most vibrant cities in Europe. In this role, you will assist German-speaking customers by providing support and guidance on their inquiries related to products, orders, and returns. If you are enthusiastic about fashion and dedicated to providing outstanding customer service, we want to hear from you!

Responsibilities

• Provide exceptional customer service to German-speaking clients via phone, email, and chat.
• Assist customers with product inquiries, order status, returns, and exchanges.
• Resolve customer issues and complaints promptly and effectively.
• Stay up to date with current fashion trends and product offerings to provide informed assistance.
• Document customer interactions in the CRM system accurately and efficiently.
• Collaborate with team members and other departments to enhance the overall customer experience.
• Participate in training sessions and workshops to improve service skills and product knowledge.

Requirements

• Fluency in German and English is required; additional languages are a plus.
• Strong passion for fashion and trends.
• Excellent communication skills and a customer-centric attitude.
• Prior experience in customer service or retail is advantageous but not mandatory.
• Ability to manage inquiries in a fast-paced environment.
• Proactive problem-solving skills with a can-do attitude.
• Willingness to work in Athens and embrace Greek culture.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )