Czech Speaking IT Representatives - Athens, Greece - Full-time

Patrique Mercier Recruitment JP is on the lookout for Czech Speaking IT Representatives to join our dynamic team in Athens, Greece! This role is perfect for those who are enthusiastic about technology and customer support. As a vital member of our IT support team, you will assist clients in navigating a variety of technical challenges, ensuring they have a seamless experience with our products and services.

Key Responsibilities

• Deliver exceptional technical support to Czech-speaking clients through various communication channels like phone, email, and chat.
• Troubleshoot and resolve a wide range of IT issues, including software malfunctions, hardware failures, and network connectivity problems.
• Guide customers through product features and offer advice on best practices to maximize their satisfaction.
• Document all interactions and solutions in the CRM system to maintain clear communication.
• Collaborate with colleagues to escalate and resolve complex technical issues efficiently.
• Participate in ongoing training sessions to enhance your IT expertise.
• Gather and relay customer feedback to help improve our services.

Requirements

• Fluency in Czech and English, both written and spoken, is essential.
• Previous experience in IT support or a similar technical role is highly desirable.
• Strong troubleshooting skills with a solid understanding of technical concepts.
• Exceptional communication abilities with a commitment to customer satisfaction.
• Quick learner, able to adapt to new technologies and changing environments.
• Team-oriented mindset with the ability to work independently as well.
• Capable of handling multiple tasks in a fast-paced work setting.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Attractive Working Hours (Mo-Fr)
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )