German Speaking Help Desk for Media Streaming Platforms, Athens, Greece - Full-time

Patrique Mercier Recruitment JP is seeking a German Speaking Help Desk Specialist to join a leading media streaming platform in Athens, Greece. This role provides a unique opportunity to work at the forefront of media technology while delivering exceptional support to users. If you're passionate about technology and have a knack for solving problems, this could be the perfect job for you!

Position Overview: As a Help Desk Specialist, you will assist German-speaking customers with their inquiries and technical issues related to media streaming services. You will play a critical role in ensuring that users enjoy a seamless and engaging experience.

Key Responsibilities

• Deliver outstanding customer support via phone, email, and chat for media streaming services.
• Troubleshoot technical problems, account issues, and streaming queries effectively.
• Educate users on platform features to enhance their experience and usage.
• Keep detailed records of customer interactions and resolutions within the CRM system.
• Collaborate with technical teams to escalate and resolve more complex issues where necessary.
• Stay updated on the latest media streaming technologies and best practices.
• Contribute feedback and ideas to improve customer service processes.

Requirements

• Fluency in German and English, with excellent verbal and written communication skills.
• Experience in customer service or help desk roles is highly desirable.
• Technical troubleshooting skills to assist customers effectively.
• Familiarity with media streaming platforms is an advantage.
• Strong organizational skills and the ability to manage multiple priorities.
• Customer-centric approach with a commitment to providing valuable support.
• A collaborative spirit and eagerness to learn in a fast-paced environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )