Customer Service Representative

• Answering incoming calls and addressing customer inquiries.
• Providing excellent customer service and resolving customer issues.
• Maintaining a professional and courteous demeanor.

• Scheduling and coordinating service calls.

• Creating job tickets for service calls.
• Updating customer files and maintaining accurate records.
• Potentially handling payment collections.
• following up on service calls.

• Communicating effectively with customers and technicians.
• Relaying important information and updates.

• 1+ year experience in a similar office setting.
• Excellent phone communication skills and professional telephone etiquette.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities. 
• Ability to work in a fast-paced environment. 
• Proficiency with computer systems and software.
• Ability to learn and utilize service management software.
• Ability to work on a team to meet goals.

• Health insurance for employee and family after probationary period.
• Paid Holidays including Birthday.
• Competitive starting pay, with potential for bonuses and commissions.
• Positive work environment.

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