Portuguese Speaking Customer Service Positions for Imperial Department - Full-time

Mercier Consultancy is pleased to offer exciting opportunities for Portuguese Speaking Customer Service Representatives in our Imperial Department. This role is perfect for individuals who are eager to provide excellent customer support while utilizing their language skills in Portuguese.

As part of our dynamic team, you will engage with our Portuguese-speaking customers, addressing their inquiries, resolving issues, and providing comprehensive information about our services within the Imperial Department. Your contribution will be essential in delivering a high-quality customer experience and fostering customer loyalty.

Responsibilities

• Deliver exceptional customer service in Portuguese through various communication channels, including phone, email, and chat
• Respond to inquiries and assist customers with issues related to our Imperial Department services
• Accurately document all customer interactions in our CRM system
• Collaborate with internal teams to swiftly resolve customer problems
• Collect customer feedback and share insights for service improvements
• Stay informed about departmental offerings and updates regarding services
• Engage in ongoing training to develop your customer service skills

Requirements

• Proficient in both Portuguese and English with strong communication abilities
• Exceptional customer service skills and a strong problem-solving mindset
• Prior experience in customer service, particularly in relevant sectors, is preferred
• Ability to excel in a fast-paced environment while efficiently managing multiple inquiries
• Strong attention to detail and excellent organizational skills
• Commitment to providing outstanding customer experiences
• Familiarity with customer support systems and CRM software is a bonus

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...