FRONT DESK GUEST SVC AGENT

This is an exciting hourly position at our award-winning Hampton Inn & Suites Deland, Florida.
 
BASIC FUNCTION
 
            To attain the highest level of service to all hotel guests.
 
II.        SCOPE
 
Directly responsible for efficient check-in and check-out procedures as well as providing the highest level of professional and courteous service to guests.  Must be knowledgeable in all hotel services and policies.
 
            III.       DUTIES AND RESPONSIBILITIES
 
            1.         Sell rooms so as to maximize the average daily rate and occupancy.
 
            2.         Check in and out guests in an efficient and friendly manner.
 
            3.         Maintain cash bank in order to receive payment and make change.
 
            4.         Answer phones within 3 rings.
 
            5.         Assist with reservations during each shift as needed.
 
            6.         Know all Front Desk policies and procedures, including 100% guest satisfaction.