Floor Ambassador

A Host presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host greets guests upon arrival, informs guests of their wait time, monitors a waiting list, enters guest names into the computer system, show guests to their table and bid guests farewell as they leave. The Host must be able to carry natural conversation with guests without sounding scripted or intrusive. Job Duties -Direct guests as they navigate our excellent concept. -Ensure guest's can identify areas of the restaurant -Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name - Use visual cues to seat guests in either the bar or dining area depending on their preference - Answer incoming calls to the restaurant and provide appropriate service - Manage the flow of guests into the Dining and Bar areas, provide accurate wait times to incoming guests if appropriate - Tend to special guest needs and requests - Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies - Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders - Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders - Contribute to team effort by accomplishing related results as needed Working at Serious Eats - Health insurance - No strict dress code