Front Desk Agent - Full-time

A front desk agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. They also have to store any luggage as needed by guests.Job DutiesEnthusiastically greet guests upon arrival.Register and assign rooms to guests promptly and efficiently.Issue room key and escort instructions to Bellperson or directly to guest.Date-stamp, sort, and rack incoming mail and messages.Transmit and receive messages using all communication avenues.Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.Listen to and solve guests’ concerns.Keep record of room availability and rate.Compute bill, collect payment, and make change for guests.Thank each guest by name for choosing your hotel. Invite back.Make, confirm, and cancel reservations via all communication avenues.Accurately post charges such as room, food, liquor, or telephone to guest bill.Make reservation, transportation, or entertainment reservations for guest.Deposit guest valuables in hotel safe deposit box as requested and appropriate.Log and conduct wake-up calls timely and pleasantly.Ability to focus on the guest, ensuring complete satisfaction with each transaction / interaction.Ability to accurately use various office software.Ability to willingly perform other customer service and guest-related functions as required.