General Manager

Spris is an authentic Italian pizza concept with 2 locations in the Miami, FL area, features specialty Italian dishes cooked in brick ovens, artisan-style pizzas, baked paninis, and delicious salads. The front of house manager oversees all operations at a restaurant (except for the kitchen). This individual shapes a restaurant-goer’s experience by maintaining the dining room’s appearance, hiring and training quality staff, and ensuring good customer service. Job Duties - Interview and hire for a restaurant’s bar and waitstaff. Ability to develop a specialized hiring process to meet a restaurant’s needs. - Manage the training of the servers, bartenders, hosts, and bussers to meet the specific needs of the restaurant. - Supervise Upkeep of Guest Areas by directing staff to attend to messes or accidents as well as personally assisting in cleanup. - Responsible for shift planning using the scheduling systems to assign waitstaff based on anticipated demand. Ability to direct staff to handle unexpected situations and customer concerns throughout a shift as needed. Skills and Qualifications - Proficiency with restaurant Point of sale systems, including refunding customers, providing discounts, and comping items. - Organizational skills, able to juggle many responsibilities at a time. - Training experience to lead staff onboarding - Leadership skills to keep staff on task, motivated, and focused. - Conflict resolution skills to manage staff conflicts and customer’s concerns - Management experience in hiring, firing, training, and disciplining staff. - Customer service skills dedicated to providing excellent customer service and improving the customer experience. Working at Spris - Health insurance