IT Support Engineer - Stores Support - Full-time

We are one of the largest employers in Greece, with more than 11,300 employees, and you too can claim a position in the large METRO team!

The IT Helpdesk Department, which reports to the General Director of Organization and IT, is seeking:

IT Support Engineer – Stores Support

The new colleague will provide technical support to our store network.

Your daily responsibilities:

• Provide technical support to end users  via calls, ticketing system and emails
• Diagnose and resolve hardware/software/network issues (PCs, printers, tablets ,pos devices, scanners e.t.c).
• Install and configure software applications
• Monitor and manage local network  connections (lan,switches,wifi)
• Perform routine diagnostic checks
• Ensure all requests are documented, tracked and resolved in a timely manner

• Contribute to knowledge base articles and support documentation
• Create and update user manuals

• Collaborate with other IT departments to improve systems, tools and processes
• Work on weekly shifts (morning /afternoon /Saturday)

Requirements

Your profile:

• Degree from University/Technical Institute/IEK in Computer Science or a related field
• Experience in a technical support or helpdesk role
• Knowledge of Microsoft technologies (Windows, O365 etc.)
• Understanding of networking technologies (TCP/IP, DNS, DHCP, LAN/WAN concepts)

• Experience with ticketing systems and remote desktop tools

• Familiarity with scripting or query languages is a plus
• Strong analytical thinking and ability to diagnose and resolve technical issues
• Excellent communication skills and team spirit
• Results-oriented mindset

Benefits

At METRO, we offer a reliable and stable working environment full of challenges!
You will receive a competitive compensation package and development opportunities in a dynamically growing Greek company.