Polish Speaking Customer Support for Logistics & Shipping Department

Mercier Consultancy is excited to introduce an opportunity for a Polish Speaking Customer Support Representative in our Logistics & Shipping Department! In this important role, you will serve as the primary contact for our Polish-speaking clients, assisting them with inquiries and support related to their logistics and shipping needs. Your language skills will be essential in facilitating clear communication and ensuring timely resolutions.

If you are passionate about customer service and have a keen interest in logistics, this role is perfect for you! Join our knowledgeable team and contribute to the seamless flow of services for our clients.

Responsibilities

• Respond to customer inquiries in Polish via phone, email, and chat
• Assist clients with questions about logistics services, shipping options, and tracking
• Document all customer interactions and solutions in our CRM system
• Collaborate with logistics teams to resolve client issues and improve service delivery
• Provide thorough and relevant information to clients about shipping processes and regulations
• Collect client feedback to enhance service quality
• Participate in ongoing training to stay updated on logistics trends and services

Requirements

• Fluency in Polish and English, both written and verbal
• Previous experience in customer support, particularly in logistics or shipping
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to delivering high-quality customer service
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support tools and logistics software

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...