German Speaking Customer Support for Mobile Banking Services Department - Full-time

Mercier Consultancy is excited to announce an opening for a German Speaking Customer Support Representative in our Mobile Banking Services Department! In this essential role, you will provide exceptional service to our German-speaking clients, assisting them with inquiries related to our mobile banking services. Your linguistic skills and customer service expertise will be key in ensuring that our clients have a smooth and satisfying experience.

This position is perfect for individuals who are passionate about technology and finance. You will have the opportunity to help clients navigate our mobile banking platform, resolve their issues, and enhance their overall banking experience.

Responsibilities

• Respond to customer inquiries in German via phone, email, and chat
• Assist clients with questions related to mobile banking features, transactions, and account management
• Accurately document all client interactions and solutions in our CRM system
• Collaborate with internal teams to resolve complex client issues
• Provide guidance on best practices for using mobile banking services
• Gather client feedback to help improve our services
• Participate in training and development sessions to enhance product knowledge

Requirements

• Fluency in German and English, both written and verbal
• Previous experience in customer support, preferably in the banking or financial services sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to ensuring client satisfaction
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with banking software and customer support tools

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...