German Speaking Customer Support for Online Bookstore Department - Full-time

📚 Join Our Passionate Team! Patrique Mercier Recruitment ES is excited to announce a fantastic opportunity for a German Speaking Customer Support representative for our Online Bookstore Department. If you are fluent in German and have a love for literature and customer service, this position is perfect for you!

In this engaging role, you will assist German-speaking customers with their inquiries regarding our wide selection of books and services. You will ensure that every reader has a delightful shopping experience with us. This is a chance to work in a supportive and vibrant environment where your love for books can truly shine. If you're ready to help fellow book lovers, we encourage you to apply!

Your Responsibilities

• Provide exceptional customer support to German-speaking clients via email, chat, and phone.
• Assist customers with inquiries about book orders, recommendations, and services, ensuring a delightful shopping experience.
• Document customer interactions accurately in our CRM system.
• Collaborate with team members to achieve service targets and improve customer satisfaction.
• Engage in ongoing training to stay informed about our product offerings and literary trends.

Requirements

• Fluency in German (written and spoken) is essential. Please ensure to state your nationality and your native language in your application.
• A genuine passion for books and customer service.
• Previous experience in customer support is a plus but not mandatory.
• Excellent communication and interpersonal skills.
• A proactive team player with a positive attitude.
• Strong problem-solving skills and attention to detail.
• Ability to work effectively in a remote environment or in-office as required.

Benefits

·         Private Health Insurance

·         Training & Development

·         Performance Bonus

·         2 Extra Salaries Per Year Fully Paid Training

·         Fully Paid Relocation Package ( flight, transfer and hotel )

·         Free Greek Lessons, discounts and other perks