German Speaking Customer Support for Logistics & Shipping Department

Mercier Consultancy is thrilled to announce an opening for a German Speaking Customer Support Representative in our Logistics & Shipping Department for one of our clients! In this essential Entry Level role, you will be the main point of contact for our German-speaking clients, providing them with outstanding support and assistance regarding their logistics and shipping inquiries. Your language skills will be key in ensuring that our clients receive clear and effective communication tailored to their needs.

This position is ideal for individuals who excel in fast-paced environments and are passionate about customer service in the logistics sector. If you are ready to make a difference for our clients, we want to hear from you!

Responsibilities

• Respond to customer inquiries in German via email, phone, and chat
• Assist clients with questions about shipping services, tracking, and logistics solutions
• Document all customer interactions and resolutions accurately in our CRM system
• Collaborate with internal teams to resolve client issues and improve service
• Provide detailed information on shipping options and logistics processes
• Gather client feedback to enhance our services
• Engage in training sessions to stay current on services and tools

Requirements

• Fluency in German and English, both written and verbal
• Previous experience in customer support, particularly in logistics or shipping
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• A proactive approach to ensuring customer satisfaction
• Ability to manage multiple inquiries efficiently in a dynamic environment
• Familiarity with customer support tools and logistics software

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...