German Speaking Customer Support for Streaming TV & Movie Services Department - Full-time

Mercier Consultancy is excited to announce an opening for a German Speaking Customer Support Representative in our Streaming TV & Movie Services Department for one of our clients! In this key Entry Level role, you will be the go-to support person for our German-speaking clients, providing them with exceptional assistance as they navigate our streaming services and explore a wide array of TV shows and movies.

This position is perfect for individuals who are passionate about entertainment and customer service. You will play a critical role in enhancing the viewing experience for our users by promptly addressing their inquiries and resolving any issues they may encounter.

Responsibilities

• Respond to customer inquiries in German via phone, email, and chat
• Assist clients with account management, streaming issues, and service features
• Accurately document customer interactions and resolutions within our CRM system
• Collaborate with technical and product teams to troubleshoot complex issues
• Provide users with information on new content and features
• Collect and relay customer feedback to improve our services
• Participate in training sessions to stay updated on product offerings and policies

Requirements

• Fluency in German and English, both written and verbal
• Previous experience in customer support, ideally in the streaming or entertainment sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to ensuring customer satisfaction
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support tools and technologies

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...