German Speaking Customer Support for Online Auction & Bidding Platform Departmen

Mercier Consultancy is excited to announce an opportunity for a German Speaking Customer Support Representative in our Online Auction & Bidding Platform Department for one of our clients! In this Entry Level role, you will be the go-to person for our German-speaking clients, providing them with exceptional support as they navigate our auction platform. Your expertise will play a vital role in ensuring that our customers have a smooth and successful bidding experience.

If you have a passion for customer service and enjoy helping others in a dynamic online environment, this position is perfect for you. Join our dedicated team and make a significant impact on the experience of online auction participants!

Responsibilities

• Respond to customer inquiries in German via email, phone, and chat
• Assist clients with questions related to the auction process and platform functionality
• Document customer interactions and solutions accurately in our support system
• Collaborate with internal teams to address client concerns and feedback
• Provide guidance on best practices for participating in auctions
• Participate in training to stay updated on platform enhancements and changes

Requirements

• Fluency in German and English, both written and verbal
• Experience in customer support, preferably in online platforms or auction services
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• A proactive approach to ensuring customer satisfaction
• Able to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support tools and technologies

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...