Czech Speaking Customer Support for Logistics & Shipping Department

Mercier Consultancy is excited to offer an opportunity for a Czech Speaking Customer Support Representative in our Logistics & Shipping Department for one of our clients! In this vital entry level role, you will be responsible for assisting our Czech-speaking clients with their inquiries and concerns regarding logistics and shipping services. Your linguistic skills will enable smooth communication and help us provide exceptional service to our valued customers.

This position is ideal for individuals who thrive in a fast-paced environment and have a passion for helping others. You will work closely with clients to address their questions, provide solutions, and ensure a seamless shipping experience.

Responsibilities

• Respond to customer inquiries in Czech through phone, email, and chat
• Assist clients with information related to shipping services, tracking, and logistics
• Accurately document all customer interactions and resolutions in our CRM system
• Collaborate with internal teams to resolve complex client issues
• Provide accurate information about shipping options and processes
• Gather feedback from clients to help enhance our service offerings
• Participate in training sessions to increase service knowledge

Requirements

• Fluency in Czech and English, both written and verbal
• Previous experience in customer support, ideally in logistics or shipping
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to customer service
• Ability to manage multiple tasks efficiently in a busy environment
• Familiarity with customer support tools and systems

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...