Level One Technical Engineer

Immense Networks is looking for a Level One Technical Engineer with a passion for IT support, strong troubleshooting abilities, and a desire to grow their technical skills. This entry-level role focuses on providing first-line support for client issues, maintaining systems, and escalating more complex problems to senior engineers. The ideal candidate will demonstrate critical thinking, strong problem-solving abilities, and a sense of urgency when addressing client needs.

Responsibilities:

• Provide remote and on-site technical support to end users.

• Troubleshoot basic hardware, software, and network issues.

• Configure and deploy desktops, laptops, printers, and peripheral devices.

• Assist with onboarding/offboarding of users, including account creation and device setup.

• Perform routine maintenance tasks and system updates.

• Monitor and respond to support tickets in a timely and professional manner.

• Escalate unresolved issues to Level Two Engineers when necessary.

• Document support steps, resolutions, and system configurations.

• Maintain asset inventory and assist with equipment tracking.

• Support Microsoft 365 services such as Outlook, Teams, and OneDrive.

Requirements:

• 0–2 years of experience in an IT support or help desk role.

• Foundational knowledge of networking concepts (TCP/IP, DNS, DHCP).

• Familiarity with Microsoft 365 Administration and Windows operating systems.

• Basic understanding of Active Directory, Azure Active Directory, and user management.

• Strong critical thinking and problem-solving skills.

• Ability to prioritize tasks and respond with a sense of urgency.

• Excellent communication skills and customer service mindset.

• Ability to follow procedures and escalate when appropriate.

• Willingness to learn new technologies and grow within the role.

• Certifications such as MS-900: Microsoft 365 fundamentals are a plus.

Why Join Us?

• Competitive salary and benefits package.

• Opportunities for professional growth and certifications.

• A collaborative and innovative work environment.

• Work on cutting-edge technology solutions for a variety of industries.

Founded in 2005, Immense Networks is an IT consulting firm that utilizes technology, automation, and our rockstar team to help our clients achieve their technology-related goals. We are client-focused and always work in our clients' sincere best interests. Our vision is to be the premier technology partner for our small business clients.