Spanish Speaking Customer Support for Ride-Sharing App Department

Mercier Consultancy is excited to announce an opening for a Spanish Speaking Customer Support Representative in our Ride-Sharing App Department! In this pivotal role, you will be the primary contact for our Spanish-speaking users, providing exceptional support as they navigate our ride-sharing platform. Your fluency in Spanish will ensure that we deliver outstanding service and assistance to our diverse user base.

If you are enthusiastic about technology and enjoy helping others, this position is an excellent opportunity for you! You will work collaboratively with our team to ensure a seamless experience for our users while addressing their questions and concerns.

Responsibilities

• Respond to customer inquiries in Spanish via phone, email, and chat
• Assist users with questions regarding ride-sharing services, app functionalities, and payment issues
• Document user interactions and resolutions accurately in our support system
• Collaborate with internal teams to resolve complex customer issues
• Provide feedback and insights to improve service delivery and user experience
• Stay up-to-date with the latest features and updates to our ride-sharing app
• Participate in training sessions to enhance knowledge of services and customer support skills

Requirements

• Fluency in Spanish and English, both written and verbal
• Previous experience in customer support, preferably in the transportation or tech sectors
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to ensuring customer satisfaction
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support tools and technologies

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...