Spanish Speaking Customer Service for Fashion & Apparel Department

Mercier Consultancy is seeking an enthusiastic Spanish Speaking Customer Service Representative to join our Fashion & Apparel Department for one of our clients. In this dynamic entry level role, you will provide outstanding support to our Spanish-speaking customers, assisting them with inquiries related to our fashion products and ensuring a seamless shopping experience.

Your fluency in Spanish will be essential in helping clients with questions about product details, order status, returns, and styling advice. As a vital member of our team, you will contribute to enhancing customer satisfaction and loyalty within the fashion and apparel industry.

Responsibilities

• Deliver exceptional customer service in Spanish via phone, email, and chat regarding fashion and apparel inquiries
• Assist customers with product selection, sizing, and styling recommendations
• Manage inquiries related to order processing, shipping, and returns
• Document customer interactions accurately in our CRM system
• Collaborate with inventory and shipping teams to ensure timely fulfillment of orders
• Gather customer feedback to further improve our product offerings and services
• Stay updated on current fashion trends and product knowledge to provide informed guidance

Requirements

• Fluency in both Spanish and English with excellent communication skills
• Strong customer service orientation and a passion for fashion
• Experience in customer service, particularly in the retail or fashion industry, is preferred
• Able to handle multiple inquiries and tasks in a fast-paced environment
• Detail-oriented with strong organizational skills
• Genuine interest in helping customers find the perfect fashion items
• Familiarity with customer support software and CRM systems is advantageous

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...