Vehicle Programs Analyst - Full-time

pspanspanspanstrongPosition Summary/strong/span/span/span/p pspanspanspanThe strongVehicle Programs Analyst/strong performs a variety of Company Vehicle and Employee Purchase Program projects and administrative tasks relative to vehicle ordering, delivery, service, billing, insurance, taxation, registration, titling, ticket/citation/toll processing, compliance, disposal, purchase processing, and customer service./span/span/span/p pspanspanspanstrongDuties and Responsibilities/strong/span/span/span/p pspanspanspan· Provide administrative assistance to Vehicle Programs personnel/span/span/span/p pspanspanspan· Administer support for the "M" (Manufacturer) Plate Program/span/span/span/p pspanspanspan· Support our Care Call Center/span/span/span/p pspanspanspan· Provide traditional administrative support such as recording department meeting minutes, filing, copying, phone messages and miscellaneous duties/span/span/span/p pspanspanspan· Handle auction, dealer, sales lettersets, check requests, reimbursement of fees to customers, mass registration renewals, and payment of vehicle taxes/span/span/span/p pspanspanspan· Process billing invoices from vendors and dealerships for delivered vehicles/span/span/span/p pspanspanspan· Process tickets, tolls, citations, etc/span/span/span/p pspanspanspan· Process vehicle title, plates, and registrations/span/span/span/p pspanspanspan· Process and monitor vehicle orders/span/span/span/p pspanspanspan· Process vehicle returns, title corrections, and auction disposal/span/span/span/p pspanspanspan· Audit and reconciliation of official documents such as lease and usage agreements, and other official documents/span/span/span/p pspanspanspan· Customer account maintenance/span/span/span/p pspanspanspan· Suggest and establish process improvements aimed at better customer service, efficiencies, and cost savings in unison with management and team members/span/span/span/p pspanspanspan· Perform as a back-up for other Vehicle Program personnel when necessary/span/span/span/p pspanspanspan· Perform duties that require signing as a company agent and/or department notary/span/span/span/p pspanspanspan /span/span/span/p pspanspanspanstrongEducation/strong/span/span/span/p pspanspanspan· High school diploma required; Bachelor’s degree preferred/span/span/span/p pspanspanspanstrongExperience/strong/span/span/span/p pspanspanspan· 3 years administrative office experience required/span/span/span/p pspanspanspan· Experience using mainframe and web system applications/span/span/span/p pspanspanspan /span/span/span/p pspanspanspanstrongSkills/strong/span/span/span/p pspanspanspan· Critical thinking, problem solving, and analytical skills/span/span/span/p pspanspanspan· Strong planning and organizing skills/span/span/span/p pspanspanspan· Strong communication skills that demonstrate knowledgeable, proactive and clear communication/span/span/span/p pspanspanspan· Excellent customer service skills to include a positive mindset that actions self-control/span/span/span/p pspanspanspan· Excellent time management skills/span/span/span/p pspanspanspan· Team-oriented mindset for delivering both team and individual results (including the willingness to change task responsibilities and participate in cross training as is necessary for the team)/span/span/span/p pspanspanspan· Proficient in MS Office (i.e. Outlook, Word, and Excel)/span/span/span/p p/p pspanspanspanbWhat You Can Expect /b/span/span/span/p ul lispanspanspanspanStarting pay of $20/hr./span/span/span/span/li lispanspanspanspanHealth/Dental/Vision/Life Insurance/span/span/span/span/li lispanspanspanspanFlexible Spending Account (FSA) and Health Savings Account (HSA)/span/span/span/span/li lispanspanspanspan401(k) with company match/span/span/span/span/li lispanspanspanspanVacation/Sick Time and Paid Holidays/span/span/span/span/li lispanspanspanspanTuition Reimbursement/span/span/span/span/li lispanspanspanspanEmployee Assistance Program/span/span/span/span/li lispanspanspanspanEmployee Discount Program/span/span/span/span/li lispanspanspanspanTraining and Development Programs (Percepta College)/span/span/span/span/li lispanspanspanspanEmployee Rewards Program (Perci Perks)/span/span/span/span/li /ul pspanspanspanbA Bit More About Your Role/b/span/span/span/p ul lispanspanspanspanCall center environment/span/span/span/span/li lispanspanspanspanMust be able to interact with all internal and external departments and contacts /span/span/span/span/li lispanspanspanspanMust represent Percepta professionally with all customers and external organizations and contacts/span/span/span/span/li /ul