Desktop Support Technician-MICC IMCS IV Ft Knox - Full-time / Part-time

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;Fort Knox, KY/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;Undisclosed/div /div h4Description/h4pspan style="font-size:11pt"span style="font-family:Calibri,sans-serif"strongPosition Title: /strongDesktop Support Technician/span/span/p pspan style="font-size:11pt"span style="font-family:Calibri,sans-serif"strongLocation/strong: Fort Knox, KY/span/span/p pspan style="font-size:11pt"span style="font-family:Calibri,sans-serif"strongClearance Type: /strongSECRET /span/span/p pspan style="font-size:11pt"span style="font-family:Calibri,sans-serif"strongCompensation/strong: $30.55/hr./span/span/p pnbsp;/p pspan style="font-size:11pt"span style="font-family:Calibri,sans-serif"strongResponsibilities include (but are not limited to):/strong/span/span/p ul lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="color:#222222"Performs the duties and responsibilities of Information Management Officer (IMO) and Telephone Management Officer (TCO). /span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="color:#222222"Provide support for the Microsoft Outlook (Current Version) e-mail users, troubleshoot software, /spanresolve issues with computers, printers, scanners, and other end-user hardware devices./span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="color:#222222"Provide support for the administration of remote access systems./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="color:#222222"Provide troubleshooting and installation support for Video Teleconferencing (VTC) systems, Nortel and Cisco VOIP desktop instruments./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Receive, review, and respond to IT service requests and trouble tickets via the AESMP/ITSM ticketing system./span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Provide touch labor support for the installation, troubleshooting, patching, and software updates of NIPR/SIPR desktop systems when remote tools are unavailable./span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Install, configure, and support authorized desktop software, including security updates and vendor patches (e.g., service packs, hotfixes)./span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Support the installation and operation of Virtual Desktop Infrastructure (VDI) and perform local troubleshooting of VDI client systems./span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Perform hardware diagnostics and coordinate with users or other NEC work centers for resolution of hardware and software malfunctions./span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Assist with release management tasks, including software licensing and deployment of new desktop configurations./span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Tailor and publish software and patch packages for distribution, validate installations, and remediate issues when necessary./span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Configure end-user systems and network devices according to Army security policies and standards./span/span/li /ul ul lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Support VIP users, ensuring follow-up on corrective actions within two business days./span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Create and update Standard Operating Procedures (SOPs) and technical documents for review and government approval./span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Provide weekly reports on ticket activity, resolutions, and walk-in service metrics in accordance with reporting requirements./span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Troubleshoot LAN connectivity issues, distinguish between physical and logical network problems, and adjust configurations or port allocations as needed./span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="color:#222222"Perform tasks related to the implementation, administration, and support of Microsoftrsquo;s Windows operating system, including installation, software distribution, and implementation on client systems supported by the NEC./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="color:#222222"Support the implementation and adjudication of Cybersecurity and security directives./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="color:#222222"Recommend methods to improve NEC operations./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="color:#222222"Other duties as assigned./span/span/span/li /ul pspan style="font-size:11pt"span style="font-family:Calibri,sans-serif"strongspan style="color:#222222"Enterprise Systems Management:/span/strong/span/span/p ul lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="color:#222222"Assist in the management and administration of enterprise systems including:/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="color:#222222"Active Directory, System Center, VDI, Remote Access, SharePoint, Antivirus, and Virtual Server Services./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="color:#222222"Perform system monitoring, fault isolation, performance tuning, patching, and configuration via coding/scripting (e.g., PowerShell)./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="color:#222222"Administer file and print servers, virtual machines, and Virtual Storage Appliance (VSAN) technologies./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="color:#222222"Utilize VMware, Hyper-V, vCenter, Horizon View, and related tools for virtualization support./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="color:#222222"Maintain system and application security in accordance with DoD STIGs and RMF compliance./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="color:#222222"Manage system logs and provide remediation for faults or performance issues on NIPR/SIPR systems./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="color:#222222"Support 7+ enterprise system actions monthly, ranging from routine patching to advanced re-networking tasks./span/span/span/li /ul p style="margin-left:48px"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"strongspan style="color:#222222"Server Administration amp; Cyber Support:/span/strong/span/span/p ul lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="color:#222222"Respond to server-related AESMP/ITSM trouble tickets, service orders, and work requests./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="color:#222222"Plan and conduct installations, testing, updates, and cybersecurity patching for server systems./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="color:#222222"Maintain documentation of parts, changes, and service activities in the ticketing system./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="color:#222222"Provide guidance to NEC staff and Information Management Officers (IMOs) on cyber compliance and system hardening./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="color:#222222"Support the creation and update of SOPs, Technical Training Plans (TTPs), and RMF artifacts./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="color:#222222"Troubleshoot server-side and end-user cybersecurity problems and recommend system modifications to improve reliability./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="color:#222222"Provide remote or on-site support for server incidents and support system back-ups, storage, and restoration activities./span/span/span/li /ul h4Qualifications/h4brpspan style="font-size:11pt"span style="font-family:Calibri,sans-serif"strongEducation and Certifications:/strong/span/span/p ul lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"High school diploma required./span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Valid Driverrsquo;s License./span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"CompTIA Security+ CE or equivalent IAT Level II certification (DCWF 451)./span/span/li /ul pspan style="font-size:11pt"span style="font-family:Calibri,sans-serif"strongKnowledge and Experience:/strong/span/span/p ul lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"2+ years of desktop support or system support experience in an enterprise IT environment./span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Working knowledge of Windows operating systems, Microsoft Office, and Army Gold Master images./span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Proficient with AESMP/ITSM ticketing systems and incident response protocols./span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Proficient with TMS./span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Proficiency with hardware diagnostics, remote tools, and VDI environments./span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="color:#222222"Proficient in Microsoft Workstation Operating System platforms and Microsoft Office applications current and future inventory as approved by DISA and other standard systems and software used by customers. /span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="color:#222222"Knowledge of current Windows Server operating systems and future versions that may be deployed during the contract period. /span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="color:#222222"Knowledge of common desktop applications such as Adobe Acrobat, Lotus Forms, Tumbleweed, etc.; ability to quickly learn unique GOTS applications./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="color:#222222"Knowledge and experience communicating desktop support concepts to technical and non-technical personnel; ability to develop technical documents and produce system design documentation./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Strong communication skills, ability to interface with customers and resolve issues professionally./span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="color:#222222"Excellent customer service skills; project a positive image and professional manner at all times; ability to work within the confines of a set time schedule./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Ability to lift and move IT equipment as needed for installations and troubleshooting./span/span/li /ul pspan style="font-size:11pt"span style="font-family:Calibri,sans-serif"strongDesired Qualifications:/strong/span/span/p ul lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Experience supporting U.S. Army NECs or DoD IT environments./span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Knowledge of DoD STIG compliance, RMF, and ACAS/HBSS tools./span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Hands-on experience with virtualization platforms such as VMware, Hyper-V, vCenter, and VSAN./span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Scripting experience (e.g., PowerShell) for automation and software deployment./span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Familiarity with enterprise backup/restoral and storage technologies (NAS/SAN/Zero Clients)./span/span/li /ul