Pro Services Specialist

p style="text-align:left"ubBase Pay/b/u/pThis role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience.p style="text-align:inherit"/pp style="text-align:inherit"/ppbuspanPurpose:/span/u/b/pp/ppFloor amp; Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space.  This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decor#39;s PRO priorities./pp/ppPrimary responsibilities include spanunderstanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers/span./pp/ppbuspanMinimum Eligibility Requirements:/span/u/b/pulliHigh School diploma or equivalent. Associate Degree or higher is a plus./lili1 year in retail or wholesale contractor sales, service, supply and/or professional installation./lilispanStrong written and verbal communication skills./span/liliExperience with Salesforce / CRM software is a plus./lilispanBilingual in Spanish or the most dominant language in the Store trade-area is a plus./span/li/ulp/ppbuspanEssential Job Functions:/span/u/b/ppExecute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers./pp/pulliSupport the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations./liliCollaborate with the Store Team to identify PROs in our Store./liliMaintain extensive knowledge about Floor amp; Decor products./liliTrain and support the Store Team on how to use our selling process./liliUnderstand our PRO business to educate our PRO customers and expand their participation./liliOffer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP./liliPromote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card./lilispanCoordinate and assist with PRO Customers in-store activities./span/lilispanCollaborate in all store initiatives. /span/liliDemonstrate ability to make effective program and benefit presentations./liliMust possess excellent customer service skills and be results oriented./liliStrong interpersonal skills to interact effectively at all levels and across diverse cultures./liliAbility to multi-task, meet deadlines, and work in a fast-paced environment./lilispanOn occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present Famp;D’s benefits and capabilities./span/liliPerform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives./li/ulp/ppbuWspanorking Conditions (travel amp; environment)/span/u/b/ppThis position is hourly, knowing it may include hours which could exceed eight hours in a day./pulliMay require travel up to 20%./li/ululliWhile performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy./liliMedium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl./li/ulp/ppbspanNote:/span/b  iFloor amp; Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.  Floor amp; Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law./i/pp/ppiThis job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion./i/pp/ppubStore Hours/b/u/pp/ppMonday - Friday 7:00 AM - 8:00 PM/ppSaturday 8:00 AM - 7:00 PM/ppSunday 10:00 AM - 6:00 PM/pp/ppbuPickup Hours/u/b/pp/ppMonday - Friday 7:00 AM - 7:00 PM/ppSaturday 8:00 AM - 7:00 PM/ppSunday 10:00 AM - 6:00 PM/pp/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"buspanBenefits amp; Rewards/span/u/b/pdivdivdivdivullip style="text-align:left"Bonus opportunities at every level/p/lilip style="text-align:left"Career advancement opportunities/p/lilip style="text-align:left"Relocation opportunities across the country/p/lilip style="text-align:left"401k with discretionary company match/p/lilip style="text-align:left"Employee Stock Purchase Plan/p/lilip style="text-align:left"Referral Bonus Program/p/lilip style="text-align:left"A personal holiday and Volunteer Time Off program/p/lilip style="text-align:left"Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)/p/li/ulp style="text-align:inherit"/pp style="text-align:inherit"/p/div/div/div/divp style="text-align:inherit"/pp style="text-align:left"ubEqual Employment Opportunity/b/u/pp style="text-align:inherit"/pp style="text-align:left"spanFloor amp; Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law./span/pp style="text-align:inherit"/pp style="text-align:left"This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above./p