Scheduling Access Specialist, Medical Clinic (Falmouth) (Per Diem) - Part-time

ol lispanspanspanPrimary contact for patient access for patients and other departments./span/span/span/li lispanspanspanMaintains provider schedules to achieve productivity targets, patient access and provider flow./span/span/span/li lispanspanspanAttends monthly team meeting with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule./span/span/span/li lispanspanspanManages the schedule during transition to new models of care when applicable. /span/span/span/li lispanspanspanMonitors physician’s panel and contacts patients who are past due for appointments. /span/span/span/li lispanspanspanTracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow up appointment./span/span/span/li lispanspanspanSchedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols. /span/span/span/li lispanspanspanAnswers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record/span/span/span/li lispanspanspanObtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information/span/span/span/li lispanspanspanReschedules patient appointments and extends patient schedules as necessary/span/span/span/li lispanspanspanProcesses cancellations and no show appointments, and notifies clinician of change in schedule. /span/span/span/li lispanspanspanEdit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule/span/span/span/li lispanspanspanMaintains efficient flow of daily patient schedule and front office operations/span/span/span/li lispanspanspanMail out new patient package when applicable/span/span/span/li lispanspanspanConfirms appointments within 24 hours/span/span/span/li lispanspanspanLiaison for existing and future patients seeking new and follow-up care appointments /span/span/span/li lispanspanspanPerforms tasks as a receptionist and EMR Specialist as needed/span/span/span/li lispanspanspanTimely communication of unresolved issues to manager or designee to facilitate timely interventions/span/span/span/li lispanspanspanUtilize patient scheduling reports to follow-up with patients that have not scheduled a future visit/span/span/span/li lispanspanspana name="_Hlk11156076"Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests/a/span/span/span/li lispanspanspana name="_Hlk11156025"Maintains confidentiality regarding patient information in accordance to HIPAA regulations/a/span/span/span/li lispanspanspanAbility to float to other MACC practices when required/span/span/span/li lispanspanspana name="_Hlk11156043"Perform other/a work related duties and activities as assigned or requested/span/span/span/li /ol br ul lispanspanspanAbility to read, write and communicate in English/span/span/span/li lispanspanspanHigh scho/spanol graduate or equivalent/span/span/li /ul ul lispanspanspanAt least one (1) year of  experience with medical scheduling preferred/span/span/span/li lispanspanspanAt least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred/span/span/span/li lispanspanspanDemonstrated excellence in providing customer service  /span/span/span/li lispanspanspanStrong communication and interpersonal skills   /span/span/span/li lispanspanspanMedical terminology knowledge preferred/span/span/span/li lispanspanspanTyping skills at 30 WPM preferred/span/span/span/li /ul br *!%3Cp style=%22margin: 0in;;text-align:left%22 style=%22margin-top:0px;margin-bottom:0px%22%3E%26nbsp;%3C/p%3E%0A%3Cp style=%22margin: 0in;;text-align:left%22 style=%22margin-top:0px;margin-bottom:0px%22%3E%26nbsp;%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-top: 0px; margin-bottom: 0px;;text-align:left%22%3E%3Cstrong%3ECape Cod Healthcare has been made aware of an instance in which a potential scammer has attempted to impersonate CCHC leadership and request chat interviews. Please note this is not our process and we will never direct you to interview solely through web-based chat. For any questions about available job opportunities or to learn more about our interview process please visit our careers page:%26nbsp;%3Ca href=%22https://www.capecodhealth.org/careers/%22%3E%3Cspan style=%22line-height: 107%;%22%3E%3Cspan style=%22font-family:%26quot;microsoft sans serif%26quot;, sans-serif%22%3E%3Cspan style=%22font-size:11.5pt%22%3Ehttps://www.capecodhealth.org/careers/%3C/span%3E%3C/span%3E%3C/span%3E%3C/a%3E%3C/strong%3E%3C/p%3E